FAQ Flights 2023

Since 3 October 2023, Air Belgium has discontinued its scheduled passenger flight services.

You will find further information about these flights below.

⚠️ IMPORTANT: Avoid Social Media Scams

Ill-intentioned individuals are pretending to be AIR BELGIUM on social networks, claiming to be able to help with questions relating to bookings and refunds. Unfortunately, these are fraudulent practices.
 
We advise you never to share your personal and banking details by private message or to email addresses that are not from Air Belgium even if they look like it.
 
Your refund requests are not processed on social networks, but only via email addresses whose certified domain is ‘@airbelgium.com’ and whose details can be found on our website.

The current procedure (PRJ) has been reclassified as ‘by collective agreement’.

An application for a Judicial Reorganisation Procedure (PRJ) was filed on 18 September 2023 to allow the company to reorganise and reach agreements with its creditors. Under Belgian law, a PRJ can be extended for a maximum of 12 months.

On 9 July 2024, the Business Court of Walloon Brabant granted the request to modify the object of the procedure. The procedure has now been reclassified as a collective agreement, instead of an amicable settlement.

This reclassification is crucial for the successful completion of the PRJ under the best possible conditions. The procedure is ongoing and will be concluded on 19 September 2024.

Following this latest update, an email is sent to those affected.

If you have booked your tickets through a travel agency or tour operator, please contact your booking agent directly. Air Belgium is unable to intervene in bookings that have not been made on its website.

I have further questions and would like to contact Air Belgium.

If you have any further questions, please contact our teams:

From international calls: +32 10 23 45 87
From Belgium at: 0800 70 797

You can also contact us by email at [email protected], indicating your first name, last name and booking reference.