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Notice to Travellers

29.07.20 — 15:07

COVID-19 // Update of July 29th 2020 (15:00 UTC)

Dear Air Belgium Traveller,

Madam, Sir,

The French authorities recall the terms of Decree No 2020-860 issued on July 10th and the requirement for all passengers aged 11 and over to wear a surgical mask on board aircraft operating public transport services to French territories. Airlines are requested to refuse passengers who fail to comply with this measure.

Consequently, and to avoid any sanction, penalty, or problem during your trip, we kindly ask you to equip yourself with surgical masks upon boarding as well as for the duration of your flights. Your surgical masks must be changed every 4 hours and are mandatory both on outbound and inbound flights. Please, make sure to bring enough of them with you. Cloth masks are no longer authorized by the French authorities.

You will find here the decree of the French Authorities.

We continue to do our utmost to welcome you in the best conditions and to offer you a pleasant flight experience.

We look forward to seeing you on board,

The Air Belgium Team

28.07.20 — 15:07

COVID-19 // Update of July 28th 2020 (15:00 UTC)

Dear Air Belgium Traveller,

Dear Madam, Sir,

We look forward to welcoming you on board this summer. To ensure that your travel goes as smoothly as possible, we would like to remind you that:

For a departure from Belgium to the French West Indies:

You must carry out an RT-PCR test within 72 hours before departing from Brussels Charleroi, Belgium.

The French Authorities request each passenger to fill in a sworn statement certifying that you do not show any symptoms of COVID-19 and that you are not aware of any contacts with a confirmed case of COVID-19 in the 14 days prior to your departure from Belgium.

You can easily complete this sworn statement electronically if you check-in online. Otherwise, please download and complete the declaration as required by the French Authorities and bring it with you at Brussels Charleroi Airport on the day of your departure. Copies will also be available at Air Belgium check-in counters at the airport.

For a return from the French West Indies to Belgium:

Upon request of the Belgian Federal Public Service Interior, you must complete the electronic form “Passenger Locator Form” and present yourself with this document (in electronic or paper version) at the airport in order to access boarding for your return flight from the French West Indies to Belgium.

We continue to do our utmost to welcome you in the best conditions and offer you a pleasant flight experience.

We look forward to seeing you on board,

The Air Belgium Team

14.07.20 — 14:07

COVID-19 // Update of July 14th 2020 (15:00 UTC)

Dear Air Belgium Traveller,

Madam, Sir,

We look forward to welcoming you on board this summer, as our regular flights to the French West Indies resume as of this Wednesday, July 15th.

In addition to the mandatory RT-PCR test to be carried out within 72 hours prior departure of your flight, we have just been informed by the French Authorities that each passenger must also fill out a sworn statement. This declaration certifies that you do not show any symptoms of COVID-19 and that you are not aware of any contacts with a confirmed case of COVID-19 in the 14 days before your flight.

If you check-in online, you can easily complete this declaration electronically. Otherwise, please download and complete the sworn statement required by the French Authorities and bring it with you at Brussels Charleroi Airport on the day of your departure.

Copies of the document will also be available at Air Belgium check-in counters at the airport.

We continue to do our utmost to welcome you in the best conditions and offer you a pleasant flight experience.

We look forward to seeing you on board,

The Air Belgium team

08.07.20 — 15:07

COVID-19 / Update: July, 8th 2020 (15:00 UTC)

Dear Passenger,

We look very much forward to welcoming you on board in the coming days. 

May we kindly remind you that, as of July 11th, the French Authorities require all adult passengers and children aged 11 and over who wish to travel to the French West Indies to perform a RT-PCR test within 72 hours before the departure of your flight.

You will be required to show a certificate confirming that your Covid-19 test results are negative at the check-in counter. In accordance with French law, if you are unable to provide such document you will be denied boarding.

Wearing a mask for adults and for children over 12 years old is compulsory from the moment you arrive at the airport and for the entire duration of your trip. 

For further information, please check our web page and our video detailing all sanitary measures implemented by Air Belgium.

You can also consult the Belgian Foreign Affairs website and Sciensano website.

We do our utmost to welcome you in the best conditions and offer you a pleasant flight experience.

Thank you and see you soon, 

The Air Belgium Team

11.06.20 — 13:06

COVID-19 / Update: June, 11th 2020 (13:30 UTC)

Dear Air Belgium Traveller,

Madam, Sir,

You already have a flight booked with Air Belgium? Or you are planning on flying with us shortly? Great idea! 😉

In this video, you will see the sanitary measures put in place for yours but also for our staff’s safety:

For more information concerning the sanitary measures, please check out our webpage.

We look forward to seeing you again very soon, and wish you a wonderful flight! 😊

04.03.20 — 16:03

Ban on introducing plants, fruit, vegetables, flowers and seeds into the European Union without a phytosanitary certificate

In order to prevent any risk to human food and animal feed and to guarantee healthy and good quality crops, the European Union (EU) places great emphasis on plant and crop protection. Consequently, the movement of plants from third countries is monitored in order to prevent harmful organisms from being introduced into, spreading and establishing themselves in the EU.

As a reminder, since 14 December 2019, the import of plant material from third countries is banned in all EU member states through an EU regulation.

This means that the import of plants, fruit, vegetables, cut flowers, seeds and other fresh parts, soil and certain types of wood from countries outside the European Union is prohibited. This ban on the import of plant material also applies to the islands of Guadeloupe, Martinique, Guyane, Mayotte, Réunion, Saint-Barthélemy, Saint-Martin as well as the Canary Islands and Ceuta and Melilla.

However, the import of plant material may be authorised if it comes with a phytosanitary certificate issued by the country of origin.

There are also exemptions for certain types of fruit, including pineapple, coconut, durian, banana and dates, which can be imported from any third country.

High-risk products (potatoes, soil, leafs, citrus fruit etc.) are systematically prohibited.

The customs departments of the EU member states carry out checks.

26.02.20 — 13:02

Brachycephalic (short-headed) animals

Dear Passengers,

Good news for your (furry) friend! If your dog is a brachycephalic (or ‘short-headed’) breed, you can take him along with Air Belgium.

How does it work? All you need to do is complete and sign a waiver form. The form is mandatory, whether your pet travels in the cabin or hold.

You can find all the relevant information in the ‘Travelling with pets’ section on our website.

Happy travels, and we hope to see you soon!

26.02.20 — 13:02

Customs regulations

Dear Passengers,

We would like to draw your attention to the customs regulations to observe for your journey to the French Antilles.

Although Fort-de-France and Pointe-à-Pitre are part of the French territory, the overseas territories like Martinique and Guadeloupe are in fact treated as non-EU territories.

As such, restrictions on the import of products from these territories do apply. Consequently, you are only allowed to bring back one litre of alcohol per person (rum, in particular).

For further information, please visit the Belgian Customs and Excise Service website or the French Directorate-General of Customs and Indirect Taxes portal.

We look forward to welcoming you on board soon!