Since 3 October 2023, Air Belgium has discontinued its scheduled passenger flights services.
You will find further information regarding those flights below.
⚠️ IMPORTANT: Avoid Social Media Scams
Ill-intentioned individuals are pretending to be AIR BELGIUM on social networks, claiming to be able to assist with questions related to booking and refunds. Unfortunately, these are fraudulent practices.
We advise you never to share your personal and banking data via private messages or to email addresses that do not originate from AIR BELGIUM but may appear similar.
Your refund requests are not handled on social networks, but only through email addresses whose certified domain is “@airbelgium.com”, the contact details of which can be found on our website.
The ongoing procedure has been extended. Will Air Belgium reimburse my flight, how long will it take and what is the procedure?
A Judicial Reorganisation Procedure (PRJ) was opened for an initial period of 4 months, that is until 22 January 2024. As of 18 January 2024, a number of agreements have been negotiated with the majority of creditors. However, negotiations with some creditors are taking longer than expected and agreements have yet to be finalised.
Given the remaining time and without any guarantee that these agreements could be finalised before the deadline of 22 January 2024, Air Belgium was forced to submit a request to extend the procedure (PRJ). As a result, the PRJ is extended until 13 May 2024.
Depending on whether your ticket was purchased directly on Air Belgium’s website or via an agent, the situation differs. We therefore invite you to read the following information.
1. If you booked your tickets directly with Air Belgium
The procedure (PRJ) is ongoing and we would like to reassure you that Air Belgium intends to reimburse all its passengers.
Refunds for tickets and services purchased by credit card have already been processed or are ongoing.
Refunds for unused tickets and services booked using methods of payment other than a credit card are planned from the end of the procedure (PRJ).
If you have not yet been reimbursed or if you have been partially reimbursed for your tickets and/or any other additional services.
Our team will contact you personally by email. A confirmation email indicating the estimated date on which the refund will be processed or has been processed will be sent individually to each passenger concerned. Refunds are issued via the same payment method used at the time of booking.
Our team will process requests in chronological order according to the originally scheduled flight dates.
2. If you booked your tickets through a travel agent or tour operator
If you booked your tickets through a travel agent or a tour operator, we invite you to contact your booking agent directly. Air Belgium is unable to intervene in bookings that have not been made via its website.
I’m already at destination, I left before 18 September and my return flight was scheduled after 3 October 2023.
Air Belgium ensures that every passenger who departed before 18 September is rerouted via other partner airlines, subject to availability. All passengers involved have already been contacted directly by our Customer Service team and have received an option for a new itinerary or a new booking confirmation.
If you booked an Air Belgium ticket that included a trip to/from one of the interline destinations we served, in collaboration with a partner airline (AirLink, FlyCemair or Air Mauritius), Air Belgium will take care of your rerouting to your final destination, including the portion operated by one of these partner airlines.
If you have already confirmed your acceptance of the new re-routing option to our Customer Service team, it is no longer possible to request a flight change or a refund of your tickets.
If the rerouting option we offer does not meet your requirements, you can request cancellation and reimbursement of the unused portion of your Air Belgium ticket free of charge and organise your own return flight.
1. If you booked your tickets directly with Air Belgium
If you haven’t already done so, we invite you to send us your request for a refund for the unused portion of your ticket to the following address: [email protected]. Please provide us with your full contact details: last name, first name and booking reference (6 alphanumeric characters).
Our team will contact you personally by email. A confirmation email indicating the estimated date on which the refund will be processed or has been processed will be sent individually to each passenger concerned. Refunds are issued via the same payment method used at the time of booking.
Our team will process requests in chronological order according to the originally scheduled flight dates.
2. If you booked your tickets through a travel agent or tour operator
If you booked your tickets through a travel agent or a tour operator, we invite you to contact your booking agent directly. Air Belgium is unable to intervene in bookings that have not been made via its website.
I have further questions and would like to contact Air Belgium.
Our call centre is reinforced to better assist you. You can contact our teams at the following number: 0800 70 797 for Belgium and +32 10 23 45 87 abroad.
You can also contact us by email at the following address: [email protected] indicating your last name, first name and booking reference.