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Notice to Travellers

11.08.21 — 13:08

COVID-19 // Update of 13 September 2021

LOCKDOWN IN MARTINIQUE AND GUADELOUPE

Dear Air Belgium Travellers,

Dear Madam, Dear Sir,

The French Antilles are experiencing a sharp increase in COVID-19 cases, resulting in a very significant reinforcement of measures and restrictions, particularly with regard to travel and tourist stays. As of 10 August, hotels and seasonal residences must close, and access to cultural sites and beaches is completely forbidden.

The new measures imposed by the French Authorities for stays in Martinique and Guadeloupe oblige us to deny boarding to passengers who wish to travel for any other purpose than the compelling reasons specified by the French regulations. Consult the official information on www.martinique.gouv.fr and www.guadeloupe.gouv.fr.

The complete table of travel conditions and measures that apply during for your travel and your stay can be found here.

We deplore this situation, which is entirely beyond our control. We are organising the repatriation of our passengers currently via our regular flights. Should there be no more seats available on our scheduled flights, agreements have been made with Air Caraïbes and Corsair, among others, to organise the repatriation of our passengers via Paris. Air Belgium will then take care of the transportation of these passengers to Belgium.

Every passenger with a reservation made via our website and affected by a change of flight has been or will be contacted directly by our teams, in order of priority based on the closest departure dates. A solution will be proposed to each of these passengers either by postponing their trip to a later date (within the same seasonality) or by a full refund of their booking.

To ensure that we are able to make the necessary changes as quickly as possible, we invite passengers affected by a change to inform us of their choice as soon as possible by email to [email protected] Please include in the subject line: your booking reference, full name and travel dates.

IMPORTANT: Travellers who have booked their flight through a travel agency or tour operator will be informed directly by them.

Given the large number of enquiries to be processed, our teams do their utmost to respond to you as quickly as possible. All requests will be handled in order of priority, according to the closest departures.

We thank you for your trust and remain at your entire disposal,

The Air Belgium Team

30.06.21 — 09:06

COVID-19 // Update of 13 September 2021

Dear Air Belgium Travellers,

Dear Madam, Dear Sir, 

To help you prepare for your trip and enjoy your stay in the best possible conditions, we have prepared a guide to entry and travel conditions for each of the destinations we offer this summer. 

Please note that this information is constantly updated on the websites of the relevant authorities and may vary depending on your country of residence and/or nationality. 

The complete table of travel conditions and measures that apply during your stay can be found here.

We would also like to remind you that Curaçao requires EU citizens to present a valid passport for the duration of their stay. 

In Martinique and Guadeloupe, EU citizens can travel with a valid identity card.

Some useful links to visit before your trip:

If you have any questions regarding your booking, please contact our team by email at [email protected].

We look forward to welcoming you back on board! 

The Air Belgium Team

17.12.20 — 11:12

Now pay for your flights in 3 installments!

Air Belgium offers you, in collaboration with FLOA Bank, the possibility to pay your tickets in 3 installments. It’s easy. Select the desired flights and click on the ‘3 installments payment’ button. You will only pay for the first third of your order when you make you reservation.

All you need is your VISA or Mastercard to book your flights. You don't need to provide any supporting documents or additional details.

A first payment will be made on the day of your reservation, equal to one third of the total amount. The other two thirds will be debited separately and respectively 30 days and 60 days after your booking. The 3 monthly installments will be charged to the credit card you provided when making your initial reservation.

The ‘extra bonus': for all bookings made until January 31th 2021, you will not pay any credit fees!

This payment facility is limited to individuals residing in Belgium, mainland France or the French overseas departments and territories. It is available for all bookings under €6,000.

If you would like more information, please click here. Do not hesitate to contact us, we will be happy to help you.

Thanks for your trust and see you soon.

The Air Belgium Team

21.08.20 — 08:08

ZEN! Book now and we allow you to change travel dates free of charge or we ensure full refund

Dear Traveller,

We understand that the current sanitary context may cause uncertainty and stress for those of you who wish to book their next travel or holiday.

If you are in in doubt, we have something that will reassure you!

We offer you peace of mind with our "ZEN” formula applicable to all tickets booked on our scheduled routes and destinations.

Just relax! As we are waiving all extra charges for any flight ticket purchased from now on until December 31, 2020 included you will be able:

  • To modify your travel dates for a trip planned before December 31, 2021 included.
  • To change your destination for a trip before December 31, 2021 included.

And since we want everyone to feel “super ZEN” 😊 you may also be fully reimbursed in the event we are prevented from operating some of our flights due to eventual COVID-19 restrictions.

  • Should you wish to modify your travel dates, you may login via the “My Booking” section on airbelgium.com to select your new travel dates up to 48H before your departure (*).
  • Should you wish to switch your destination, we kindly ask you to inform us at least 7 days prior to your initial scheduled departure at the following email address: [email protected] (*).  

Spare yourself the hassle of last-minute bookings, and benefit from our attractive early fares! Book now your preferred dates at the most suitable fares, and simply stay “ZEN”.

For more information, visit our COVID-19 page for more details on our “ZEN” formula”.

We look forward to welcoming you on board very soon and thank you for your trust.

The Air Belgium Team

(*) This offer is valid for bookings made from August 21st, 2020 until October 31st, 2020 included and for any travel date. Possibility to change dates and destination once, without administrative charges and regardless of your initial ticket conditions. In the event you are changing dates and/or destination leading to a fare increase, you will simply be asked to pay the difference before your departure date. In the event of a decrease in fare you will be reimbursed. All other conditions and services related to your initial ticket remain valid and applicable subject to availability.

04.03.20 — 16:03

Ban on introducing plants, fruit, vegetables, flowers and seeds into the European Union without a phytosanitary certificate

In order to prevent any risk to human food and animal feed and to guarantee healthy and good quality crops, the European Union (EU) places great emphasis on plant and crop protection. Consequently, the movement of plants from third countries is monitored in order to prevent harmful organisms from being introduced into, spreading and establishing themselves in the EU.

As a reminder, since 14 December 2019, the import of plant material from third countries is banned in all EU member states through an EU regulation.

This means that the import of plants, fruit, vegetables, cut flowers, seeds and other fresh parts, soil and certain types of wood from countries outside the European Union is prohibited. This ban on the import of plant material also applies to the islands of Guadeloupe, Martinique, Guyane, Mayotte, Réunion, Saint-Barthélemy, Saint-Martin as well as the Canary Islands and Ceuta and Melilla.

However, the import of plant material may be authorised if it comes with a phytosanitary certificate issued by the country of origin.

There are also exemptions for certain types of fruit, including pineapple, coconut, durian, banana and dates, which can be imported from any third country.

High-risk products (potatoes, soil, leafs, citrus fruit etc.) are systematically prohibited.

The customs departments of the EU member states carry out checks.

26.02.20 — 13:02

Brachycephalic (short-headed) animals

Dear Passengers,

Good news for your (furry) friend! If your dog is a brachycephalic (or ‘short-headed’) breed, you can take him along with Air Belgium.

How does it work? All you need to do is complete and sign a waiver form. The form is mandatory, whether your pet travels in the cabin or hold.

You can find all the relevant information in the ‘Travelling with pets’ section on our website.

Happy travels, and we hope to see you soon!

26.02.20 — 13:02

Customs regulations

Dear Passengers,

We would like to draw your attention to the customs regulations to observe for your journey to the French Antilles.

Although Fort-de-France and Pointe-à-Pitre are part of the French territory, the overseas territories like Martinique and Guadeloupe are in fact treated as non-EU territories.

As such, restrictions on the import of products from these territories do apply. Consequently, you are only allowed to bring back one litre of alcohol per person (rum, in particular).

For further information, please visit the Belgian Customs and Excise Service website or the French Directorate-General of Customs and Indirect Taxes portal.

We look forward to welcoming you on board soon!