FAQ

A Judicial Reorganisation Procedure (PRJ) was approved on Monday 25 September 2023 for a period of 4 months. Air Belgium is committed to reimbursing the flights cancelled. 

The procedure to follow depends on whether your ticket was purchased directly on the Air Belgium website or via an agent.

Please send your ticket refund request to the following address: [email protected]. Please provide us with your full contact details: first name, last name and booking reference (6 alphanumeric characters).

• If you have paid by credit card directly on our website, the refund will be processed using the same card.

• If you have used a different method of payment (Bancontact, bank transfer or other), please provide us with your full bank details (IBAN, RIB, BIC)..

You will receive a confirmation email indicating the estimated date on which the refund will be issued (within two months from the end of the judicial reorganisation procedure). The refund will be processed using the same method of payment you chose at the time of booking.

As part of the current procedure, our team will process requests in chronological order, according to the earliest flight dates, and will contact you as soon as possible.

We kindly ask you to get in contact with your booking agent directly.

All flights scheduled from 3 October 2023 are cancelled. Unfortunately, it is no longer possible to request a flight cancellation or change. We sincerely apologise for this situation.

We invite you to send us your request for ticket refund to the following email address: [email protected]. Please provide us with your full contact details: last name, first name and booking reference (6 alphanumeric characters).

• If you have paid by credit card directly on our website, the refund will be processed using the same card.

• If you have used a different method of payment (Bancontact, bank transfer or other), please provide us with your full bank details (IBAN, RIB, BIC).

You will receive a confirmation email indicating the estimated date on which the refund will be issued (within two months from the end of the judicial reorganisation procedure). The refund will be processed using the same method of payment you chose at the time of booking.

As part of the current procedure, our team will process requests in chronological order, according to the earliest flight dates, and will contact you as soon as possible.

We kindly ask you to get in contact with your booking agent directly.

Air Belgium is unable to organise your return flight.

• If you booked your ticket directly with Air Belgium: you can request a refund free of charge for any unused portion of your Air Belgium ticket.

• If you booked an Air Belgium ticket that included travel to/from one of the interline destinations we served in collaboration with a partner airline (AirLink, FlyCemair or Air Mauritius): Air Belgium will refund your unused tickets, including the portion operated by one of these partner airlines.

We invite you to send us your request for a refund for the unused portion of your ticket to the following address: [email protected]. Please provide us with your full contact details: last name, first name and booking reference (6 alphanumeric characters).

• If you have paid by credit card directly on our website, the refund will be processed using the same card.

• If you have used a different method of payment (Bancontact, bank transfer or other), please provide us with your full bank details (IBAN, RIB, BIC).

You will receive a confirmation email indicating the estimated date on which the refund will be issued (within two months from the end of the judicial reorganisation procedure). The refund will be processed using the same method of payment you chose at the time of booking.

As part of the current procedure, our team will process requests in chronological order, according to the earliest flight dates, and will contact you as soon as possible.

We kindly ask you to get in contact with your booking agent directly.

Air Belgium makes every effort to reroute passengers via other partner airlines, subject to availability.

If you are affected by this situation, our Customer Service will contact you directly and individually by email as soon as possible and will process requests in chronological order, according to the earliest flight dates.

If you booked an Air Belgium ticket that included a trip to/from one of the interline destinations we served, in collaboration with a partner airline (AirLink, FlyCemair or Air Mauritius), Air Belgium will take care of your rerouting to your final destination, including the portion operated by one of these partner airlines.

If the rerouting option we offer does not meet your requirements, you can also request cancellation and reimbursement of the unused portion of your Air Belgium ticket free of charge, and organise your own return flight.

We invite you to send us your request for a refund for the unused portion of your ticket to the following address: [email protected]. Please provide us with your full contact details: last name, first name and booking reference (6 alphanumeric characters).

• If you have paid by credit card directly on our website, the refund will be processed using the same

• If you have used a different method of payment (Bancontact, bank transfer or other), please provide us with your full bank details (IBAN, RIB, BIC).

You will receive a confirmation email indicating the estimated date on which the refund will be issued (within two months from the end of the judicial reorganisation procedure). The refund will be processed using the same method of payment you chose at the time of booking.

As part of the current procedure, our team will process requests in chronological order, according to the earliest flight dates, and will contact you as soon as possible.

We kindly ask you to get in contact with your booking agent directly.

Nothing changes for you. Flights scheduled until 03 October 2023 have been operated as planned.

Unfortunately, we are unable to cancel and refund your trip, as flights are operated until 2 October 2023 included.

If you booked your ticket through a travel agent or tour operator, we kindly ask you to contact your booking agent directly.

It was possible to change your travel dates depending on the type of ticket, booking conditions and availability.

If you booked your ticket through a travel agent or tour operator, we kindly ask you to contact your booking agent directly.

If you booked your ticket on the Air Belgium website, you can send your question to the following email address: [email protected].

If you booked your ticket through a travel agent or tour operator, we kindly ask you to contact your booking agent directly.

Our call centre will be reinforced from Wednesday 4 October 2023. You can contact our teams at the following number: 0800 70 797 for Belgium and +32 10 23 45 87 abroad.

You can also contact us by email at the following address: [email protected] indicating your last name, first name and booking reference.

You can contact our teams at the following email address: [email protected].