Plan in advance and proactively manage all passenger/cargo services operations and Airside Services in line with respective Air Belgium Standard Ground Handling Agreements and Service Level Agreements.
Identify the airside operations strengths and weakness in order to identify areas of improvement and for the purpose of promoting the Safety Management System at the station. He/she shall be in a position to foresee opportunities and threats and propose action plans.
Ensure that the published flight schedule is operated in the most professional, efficient and cost-effective manner whilst ensuring compliance to all relevant safety, security, quality and environmental policies.
Directly report to the Station Manager
Main activities and responsibilities
Oversees, manages and instructs all GHA and other third-party personnel.
Ensures that the Ground Handler staffing levels are sufficient and maintained across all departments for optimum service delivery.
Ensures passenger, cargo and aircraft handling practices conform to safety and security requirements as a foremost priority.
Fosters excellent teamwork among the department.
Makes decisions, recommendations and takes actions pertaining to operations and uses unbiased rational approach to generate solutions.
Liaises with BSCA personnel and other airport agencies on operational issues.
Handles all Air Belgium flights within the shift and ensures that proper hand over is performed to the following Duty Supervisor.
Acts as a liaison between airport service providers and users and monitors the day to day operations.
Provides input and recommendations to management to improve the effectiveness of the daily operations.
Motivate, engage and develop an organisational culture that reflects the company's values.
Resolves customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling.
Ensures that all services delivered by suppliers (including airport) are compliant with SLA's and legal requirements and immediately reports any deviance to the Head of Department.
Ensures regular reporting of Airport field activities, identified potential risks and incidents to potholders and the AB Management team.
Reports immediately any damage to the aircraft to the respective Department Head.
Safety, health & environment
Ensures On Time Performance of Air Belgium operations.
Promote safety awareness and develop a safety culture with 3rd party agencies. Establish and actively engage the Safety Management System in the Ground Operations field.
Reports safety related issue/incident to the Health and Safety Responsible and appropriate team members.
Identifies and mitigates safety and security risks for passengers and staff.
Excellent communication skills, ability to work cross functionally.
Problem solving oriented.
Comply with Company policies, values and ethics.
Comply with local & national legislations.
Understand the business context in which the company operates that informs planning and decision making.
Requirements and qualifications
At least 5 years' experience in the aviation industry in an operational or airport function.
Strong leadership, negotiation and influencing skills.
Ability to make decisions on the spot and under extreme work pressure.
Fluent in French and English (written and spoken). Dutch is an asset.
Ready to work in shifts, during weekends and bank holidays.
Ready to travel to support Wet lease operations.
Ready to work outside usual working hours when necessary.
In possession of a driving licence “B”.
Interested? Please send your application to [email protected]mentioning “DutySup002” in the subject of your email.