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PSS Officer

Job details

Employment type: full-time

Career

Career

About us…

Air Belgium is a fresh thinking Belgian airline operating quality intercontinental flights at attractive fares to and from Belgium. Besides regular passenger flights, the airline offers air cargo, freighter, ACMI and on-demand charters services. 

The company’s motto is: “Comfort, service and well-being without compromise.” As a result, the airline provides a clear and straightforward offer, transparent pricing and a friendly atmosphere. 

Belgium is famous for its warm welcome, quality of life and fantastic produce, right in the heart of Europe. Air Belgium is proud to represent its nation in all its ‘Belgian-ness’, with a sense of pride that is tinged with modesty, self-deprecation and know-how. Open and quirky (but serious, nonetheless), the company always takes care of its passengers, which is why its team is made up entirely of seasoned professionals whose single goal is to offer a quite simply unforgettable travel in Belgian class. 

Two new generation Airbus A330-900neo are joining Air Belgium’s fleet. These new aircraft are offering even greater flight experiences with the latest technologies on board and better environmental performances.  

Purpose of the position...

  • Manage issues arising in PSS and other related systems (DCS, GDS, Revenue accounting).
  • Provide PSS Support to users and manage incidents until their resolution for L1 and L2, follow the escalation process with suppliers for L3.
  • Document processes / workflows.
  • Creation and updating of user’s guidelines / manuals.
  • Train end users of the PSS.
  • Troubleshooting and optimization oriented.
  • Assist PSS Admin as required

Main activities and responsibilities…

  • Set up new users and remove terminated users.
  • Train new users.
  • Maintain the admin of the PSS system (creation of seatmaps, SSR codes, etc).
  • Manage issues raised through the PSS issue tracking system.
  • Raise and track issues with vendors.
  • Support user acceptance testing and ensure users are fully acquainted with any.
  • Troubleshoot issues and outages.
  • Build internal SharePoint site with user documentation, manuals and IT policies.
  • Report on issues and enhancement requests.

Profile Requirements...

Self-behaviour
  • Perform any other duties that aim to the achievement of the department objectives within individual competences.
  • Display a positive, open and cooperative behaviour in order to facilitate a good relationship inside and outside the department, avoid and help solve conflicts.
  • Comply with Company policies, values and ethics.
  • Comply with local, national legislations and health & safety standards.
  • Report to hierarchy any hazards, non-compliances and risks whether to employees or to the company.
Requirements and qualifications
  • Knowledge of airline ticketing.
  • Knowledge of GDS, PSS systems or airport DCS.
  • Experience/ Familiarity within airline or travel centre on travel technology or ticketing.
  • Tech savvy.
  • Experience working with external vendors.
  • Resourcefulness and problem-solving aptitude.
  • Excellent communication skills in English (other EU language are advantages).

What we have to offer...

Next to a correct and modern compensation package - the ability to work in an airline environment where you can have impact and will be embedded in a team of aviation enthusiasts. Visit our website and find out more about Air Belgium's unique positioning in the airline industry and what binds us as a team.  

Interested? Please send your application to [email protected] mentioning “PSSoff” in the subject of your email.

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