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Airport Duty Supervisor (all stations) M/F

Job details

Employment type: full-time

Career

Career

Purpose of the job

  • Plan in advance and proactively manage all passenger/cargo services operations and Airside Services in line with respective Air Belgium Standard Ground Handling Agreements and Service Level Agreements.
  • Identify the airside operations strengths and weakness in order to identify areas of improvement and for the purpose of promoting the Safety Management System at the station. He/she shall be in a position to foresee opportunities and threats and propose action plans.
  • Ensure that the published flight schedule is operated in the most professional, efficient and cost-effective manner whilst ensuring compliance to all relevant safety, security, quality and environmental policies.
  • Directly report to the Station Manager

Main activities and responsibilities

Operation
  • Oversees, manages and instructs all GHA and other third-party personnel.
  • Ensures that the Ground Handler staffing levels are sufficient and maintained across all departments for optimum service delivery.
  • Ensures passenger, cargo and aircraft handling practices conform to safety and security requirements as a foremost priority. 
  • Fosters excellent teamwork among the department.
  • Makes decisions, recommendations and takes actions pertaining to operations and uses unbiased rational approach to generate solutions.
  • Liaises with BSCA personnel and other airport agencies on operational issues. 
  • Handles all Air Belgium flights within the shift and ensures that proper hand over is performed to the following Duty Supervisor. 
  • Acts as a liaison between airport service providers and users and monitors the day to day operations. 
  • Provides input and recommendations to management to improve the effectiveness of the daily operations.
  • Motivate, engage and develop an organisational culture that reflects the company's values. 
  • Resolves customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling.
Quality
  • Ensures that all services delivered by suppliers (including airport) are compliant with SLA's and legal requirements and immediately reports any deviance to the Head of Department.
  • Ensures regular reporting of Airport field activities, identified potential risks and incidents to potholders and the AB Management team.
  • Reports immediately any damage to the aircraft to the respective Department Head.
Safety, health & environment
  • Ensures On Time Performance of Air Belgium operations.
  • Promote safety awareness and develop a safety culture with 3rd party agencies. Establish and actively engage the Safety Management System in the Ground Operations field.
  • Reports safety related issue/incident to the Health and Safety Responsible and appropriate team members.
  • Identifies and mitigates safety and security risks for passengers and staff.

Profile requirements

Self-behaviour
  • Excellent communication skills, ability to work cross functionally.
  • Customer orientation.
  • Problem solving oriented.
  • Comply with Company policies, values and ethics.
  • Comply with local & national legislations.
  • Understand the business context in which the company operates that informs planning and decision making.
Requirements and qualifications
  • At least 5 years' experience in the aviation industry in an operational or airport function.
  • Strong leadership, negotiation and influencing skills.
  • Ability to make decisions on the spot and under extreme work pressure.
  • Computer literate.
  • Fluent in French and English (written and spoken). Dutch is an asset.
  • Ready to work in shifts, during weekends and bank holidays.
  • Ready to travel to support Wet lease operations.
  • Ready to work outside usual working hours when necessary.
  • In possession of a driving licence “B”.

Interested? Please send your application to [email protected] mentioning “DutySup001” in the subject of your email.