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Crewing & Operations Officer

Job details

Employment type: full-time



About us...

Air Belgium is a fresh thinking Belgian airline operating quality intercontinental flights at attractive fares to and from Belgium. Besides regular passenger flights, the airline offers air cargo, freighter, ACMI and on-demand charters services. 

The company’s motto is: “Comfort, service and well-being without compromise.” As a result, the airline provides a clear and straightforward offer, transparent pricing and a friendly atmosphere. 

Belgium is famous for its warm welcome, quality of life and fantastic produce, right in the heart of Europe. Air Belgium is proud to represent its nation in all its ‘Belgian-ness’, with a sense of pride that is tinged with modesty, self-deprecation and know-how. Open and quirky (but serious, nonetheless), the company always takes care of its passengers, which is why its team is made up entirely of seasoned professionals whose single goal is to offer a quite simply unforgettable travel in Belgian class. 

Two new generation Airbus A330-900neo are joining Air Belgium’s fleet. These new aircraft are offering even greater flight experiences with the latest technologies on board and better environmental performances.  

Purpose of the position...

  • To issue optimised Flight Crew rosters in a timely manner and in accordance with the BCAA regulations and company requirements.
  • To follow-up the Flight Crew rosters on daily basis assuring that the Company’s flight programme is crewed according to BCAA flight time limitations and Company requirements and organise ground transportation for the crew.
  • To assist the Flight Operations Postholder and the Crew Resources Manager in their tasks of managing and supervising the flight operations.
  • To provide Flight operations management with all relevant reports and statistics.

Main activities and responsibilities...

Rostering duties
  • Ensure that the crew rosters (cockpit & cabin crews) are published in due time in order to ensure that the company’s flight programme is covered, taking into account all BCAA regulations and company policies.
  • Ensure - in cooperation with the HR department and the Flight Operations Administrative Support Department - that all absence codes and training activities are efficiently built into the roster;
  • Maintain Crew records of days off, flying and duty hours in order to timely produce the reports required by the BCAA.
  • Provide relevant FTL reports to the BCAA in order to ensure the relevant applicable regulations within the provision of the AOC.
Crewing duties
  • Supervise the crew report follow up in order to meet legal requirements. Monitor, on a day to day basis the crew rosters in order to ensure that all flights are covered, crew duty times are compliant with BCAA and company requirements and absence codes are in line with crew entitlements and labour law.
  • Make changes to the roster in order to cover flight programme changes, delays, crew sickness and avoid any service disruption.
  • Be the contact point for the Company’s Crew members in order to inform them of all changes concerning flight schedules, hotel accommodation & transportation.
  • Keep the crew management system up-to-date in order to provide Flight Operations management with a clear view of the current situation at any time.
  • Liaise with taxi and transportation companies in order to organize ground transportation for the crew.
Operations duties
  • Ensure a daily and timely flight follow-up (office hours flight watch).
  • Manage abnormal and disrupted operations and ensure escalation to the Management and ensure activation of the agreed contingency.
  • Provide on daily basis operational reports to the Management.
  • Support commercial decisions by analysing route and schedule feasibility.
Reporting & System Management
  • Manage and update the AIMS Crew Management System according to regulation and company rules.
  • Maintain contact with the system provider in order to improve and develop existing l system & functionalities.
  • Assist in analysing monthly Crew utilisation & produce reports and statistics as requested by the Management Team.
  • Publish various AIMS reports for productivity, absenteeism, leave, payroll & per diems as available and according to the requirements.

Any other duties that aim to the achievement of the department objectives within individual competences.

Profile requirements...

  • Display a positive, open and cooperative behavior in order to facilitate a good relationship inside and outside the department, avoid and help solve conflicts.
  • Comply with Company policies, values and ethics.
  • Comply with local, national legislations and health & safety standards.
  • Report to hierarchy any hazards, non-compliances and risks whether to employees or to the company.
  • Capacity to remain very discreet and ascertain confidentiality while handling sensitive subject.
Requirements and qualifications
  • At least 2 years’ experience in an aviation operational environment in a crewing function.
  • Very good knowledge of EASA Flight Time Limitations.
  • Knowledge of Belgian labour law is an asset.
  • Analytical skills, creative thinking, problem solving, decision making and flexibility.
  • Ability to manage multiple assignments, to prioritize, to be proactive and stress resistant.
  • Computer literate: MS Office suite.
  • Knowledge of crew management system(s).
  • Ability to demonstrate great sense of diplomacy and tact without compromising the objectives.
  • Excellent communication skills in English (other EU language are advantages).
  • Willing to work outside regular office hours as required (might evolve to Shift-work / Day and Night / Including Saturdays, Sundays and bank holidays).

What we have to offer...

Next to a correct and modern compensation package - the ability to work in an airline environment where you can have impact and will be embedded in a team of aviation enthusiasts. Visit our website and find out more about Air Belgium's unique positioning in the airline industry and what binds us as a team.  

Interested? Please send your application to [email protected] mentioning “Crew-OpsOff002” in the subject of your email.

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