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Sanitary Measures COVID-19

Did you book a flight with Air Belgium? Or perhaps you are planning on travelling with us? Great idea! 

Given the exceptional circumstances, we invite you to hereby learn about our sanitary measures ahead of your travel with us 😊

All required information is described on this page. The comfort and safety of our passengers and employees are our top priorities.

Before your flight, make sure to note all travel and sanitary conditions imposed by your destination at the time of your trip.

  1. ZEN! Book now and we allow you to change travel dates free of charge or we ensure full refund
  2. Before arriving at the airport
  3. Arriving at the airport
  4. Your way through the airport
  5. At the boarding gate
  6. Boarding
  7. During your flight
  8. Sanitary checks during your flight
  9. Air Belgium Business Lounge at Brussels Charleroi
  10. Airports sanitary measures

ZEN! Book now and we allow you to change travel dates free of charge or we ensure full refund

We understand that the current sanitary context may cause uncertainty and stress for those of you who wish to book their next travel or holiday. 

If you are in in doubt, we have something that will reassure you!

Air Belgium offers you peace of mind with our ZEN formula for all bookings with a departure scheduled until 30 June 2022 included.

Just relax! As we are waiving all extra charges for any flight ticket purchased, you will be able:

  • To modify your travel dates free of charge for a trip planned within a year from the original departure date.
  • To change the destination free of charge for a trip scheduled within a year from the original departure date.
  • To cancel your reservation free of charge and without reason up to 7 days before your departure date.

And since we want everyone to feel “super ZEN” 😊 you may also be fully reimbursed in the event we are prevented from operating some of our flights due to eventual COVID-19 restrictions.

Spare yourself the hassle of last-minute bookings, and benefit from our attractive early fares! Book now your preferred dates at the most suitable fares, and simply stay “ZEN”.

(*) Possibility to change dates and destination once, without administrative charges and regardless of your initial ticket conditions for a trip planned within a year from the original departure date. In the event you are changing dates and/or destination leading to a fare increase, you will simply be asked to pay the difference before your departure date. In the event of a decrease in fare you will be reimbursed. All other conditions and services related to your initial ticket remain valid and applicable subject to availability.

Before arriving at the airport

Discover below an information video detailing the sanitary measures that we put in place:

Travel documents & COVID-19 testing

Please check the sanitary conditions and measures at your destination before travelling. Certain travel documents or a COVID-19 test are required. These sanitary measures may vary depending on your vaccination status, your country of origin, the reason for travel or age group.

You can be tested by your primary care doctor or through a laboratory. In both cases, the negative result of your test must be delivered to you via an official certificate containing: your personal data, the information of the laboratory where the test was carried out, the result of the test and the day of the test.
You will need to take your test results with you on your trip and present them at the check-in desk.

Online Check-in

To limit as much as possible the handling of document and exchanges between individuals, Air Belgium is strongly encouraging each passenger to favour online check-in.

You may check-in online within 24 hours before departure of your flight. Proceed via the My Booking section on our website. All passengers who have checked-in online will only have to make a quick stop at the baggage drop-off counter. 

If you have not made your online check-in, no need to worry!  Go to our check-in counter relevant to your travel class and our staff will happily make the necessary arrangements and issue your boarding pass.

Your Luggage

The number, weight and size of your checked baggage remains unchanged with baggage policy and as per the specifications of your booking.

Carry-on baggage and hand baggage (handbag, computer bag, etc.) continue to be allowed under the same terms and conditions as previously. You may consult each travel class baggage terms.

Aircraft Cleaning

Our fleet is thoroughly disinfected and is undergoing deep cleaning by specialised teams using certified products before each flight. Special emphasis is paid to individual spaces as well as common areas. Each passenger's individual spaces including tables, screens, armrests, remote controls, storage areas, and so forth are carefully disinfected. A detailed cleaning of galleys, aisles and toilets is also systematically executed. Your crew members will be entering the aircraft wearing face masks that will be worn throughout the flight.

Arriving at the airport

Wearing a facial mask is compulsory: whether at the airports (departure and arrival) as well as on board the aircraft and during the flight.

To ensure maximum safety for all our passengers and staff and to ensure your entry into the destination territories, we have set up a control area specific to Air Belgium where we will perform a temperature scan by infrared thermometer. 

At the check-in counter, a verification of your travel documents and COVID-19 test results (if needed) will be done.

If you are travelling or flying back to Belgium, the Belgian Authorities ask all travellers to complete the Passenger Locator Form (PLF) within 48 hours before the departure of your flight. This document generates a QR-code which will be requested upon arrival in Belgium.

Your way through the airport

Social distancing and all the usual precautions are applied within the airport and throughout your entire journey - from your arrival at the airport (parking) through the terminal and up to your boarding gate. 

The following usual steps are maintained:

The ground staff is equipped with masks and, if necessary, gloves. The rules of social distancing keep applying.

Hydroalcoholic gel dispensers will be at your disposal in many areas of the airport. Written reminders and audio announcements will be made on a regular basis to remind you of the rules of social distancing.

For more information on the measures taken by the airports, please visit airport websites listed below. We invite you to read them and to adhere to the conditions and measures described. This will make your journey smoother and more pleasant.

At the Boarding Gate

Social distancing and sanitary measures will be applied at your boarding gate.

For a speedy and orderly boarding process, we ask you to present yourself at the boarding counter according to row order announced by the staff.

Relax - You are all expected on board, and everyone will be able to take their designated seat 😊 This row-by-row boarding method avoids congestion in the airport and on the plane and facilitates boarding. Announcements will be made by ground staff indicating when to report to the boarding counter.

While going through boarding, an additional temperature check will be carried out before boarding. If your temperature is above 38° Celsius, a second temperature reading will be taken using a medical thermometer.  

For everyone's safety, we reserve the right to refuse access to a passenger whose two temperature tests would confirm a body temperature index higher than 38°Celsius and/or if the use of a mask is not respected.


As a reminder, wearing a mask remains mandatory at the airport and on board. Wearing a mask is compulsory for children from 6 years old and over. Our crew members will welcome you with a face mask on. You will board our thoroughly disinfected and cleaned-up aircraft. Each headrest is disposable (single-use headrest per seat) and replaced after each flight. Plenty of hydroalcoholic disinfectant gel dispensers will also be available onboard.

Upon arrival in the aircraft, we kindly ask you to please:

Once boarding is complete, a crew member will proceed to close and disinfect the overhead bins and handles. We ask you to pay attention to the announcements made by your cabin crew and to carefully respect the instructions given.

Sanitary Kit

On board our aircraft, each passenger will receive a sanitary kit containing the following items:

  • Hydroalcoholic gel.
  • 5 disinfecting wipes - 4 of which are designed to clean your travel surfaces (tablet, armrests, screen, storage spaces, etc.) as well as a face wipe.
  • A surgical mask.

These supplies will allow you to disinfect your personal space whenever you wish during the flight.

During your flight

To effectively protect yourself, we have to temporarily modify our standard inflight service that you are normally accustomed to when flying with Air Belgium. 

In the interest of all on board, movements in the cabin must be strictly limited to a minimum. 

The comfort and safety of our passengers and staff members remains our top concern at all times. Please do not hesitate to contact your cabin crew members for any questions you may have, including questions about service on board.

We thank you in advance for your cooperation and understanding.

Meals and beverages on board

Meal frequency remains in accordance with Air Belgium service standard. Nevertheless, some adjustments have been made:

We like to treat you! The high quality and quantity of our meals remain unchanged.

Flying Economy class?

To ensure maximum safety for all our passengers and staff members, we have temporarily modified our onboard service.

On board:

Duty Free items and buy-on-board services are temporarily suspended on all our flights.

Flying Business or Premium Class?

To ensure maximum safety for all our passengers and staff members, we have temporarily modified our onboard service.

Our cloakroom service is temporarily interrupted. The welcome drink in Business class will not be offered. However, the aperitif service after take-off is maintained.

Your crew members will distribute the following items:

Our modified services by travel classes

Sanitary checks during your flight

Continuous monitoring will be carried out during your entire flight. Our crew members will proceed with a temperature check with specific infrared equipment. 

In the unfortunate event of a passenger showing symptoms during the flight, he/she will be asked to relocate from the rest of the passengers and invited to be seated to one of the dedicated rows of seats preserved to this effect. 

Common areas such as lavatories will be cleaned several times during the flight.

Passengers are requested to comply to the usual sanitary measures and precautions meaning:

The air filtration systems in our aircraft is very efficient and allow 100% of the volume of air is changed every 3 minutes: 60% of the air is external to the aircraft and 100% of the air is filtered to 99.7% by HEPA filters - equivalent to those found in surgical operating  rooms.

Air Belgium Business Lounge at Brussels Charleroi

The Air Belgium business lounge remains accessible to our passengers in Business and Premium class at Brussels Charleroi airport. To ensure the safety of all passengers and staff members, our lounge is disinfected and thoroughly cleaned up after passenger boarding. 

The standard business lounge service is temporarily adjusted to comply with sanitary measures and more specifically:

The business lounges at our various destinations and the Diamond Lounge at Brussels Airport also remain accessible. Sanitary measures are in place at these airports.

Airports sanitary measures

To ensure maximum safety for all passengers and staff, the use of face masks is compulsory for every person visiting the airport sites. Social distancing rules and sanitary measures are of course applied within the airport.

For more information, please check the Airports' websites: