Given the exceptional circumstances, we invite you to hereby learn about our sanitary measures ahead of your travel with us 😊
All required information is described on this page. The comfort and safety of our Passengers and Employees are our top priorities.
Have a nice flight ✈️ and enjoy the reading!
Discover below an information video detailing the sanitary measures that we put in place:
We understand that the current sanitary context may cause uncertainty and stress for those of you who wish to book their next travel or holiday.
If you are in in doubt, we have something that will reassure you!
We offer you peace of mind with our "ZEN” formula applicable to all tickets booked on our scheduled routes and destinations.
Just relax! As we are waiving all extra charges for any flight ticket purchased, you will be able:
And since we want everyone to feel “super ZEN” 😊 you may also be fully reimbursed in the event we are prevented from operating some of our flights due to eventual COVID-19 restrictions.
Spare yourself the hassle of last-minute bookings, and benefit from our attractive early fares! Book now your preferred dates at the most suitable fares, and simply stay “ZEN”.
(*) Possibility to change dates and destination once, without administrative charges and regardless of your initial ticket conditions for any trip to be made until December 31, 2021. In the event you are changing dates and/or destination leading to a fare increase, you will simply be asked to pay the difference before your departure date. In the event of a decrease in fare you will be reimbursed. All other conditions and services related to your initial ticket remain valid and applicable subject to availability.
The French Authorities require all passengers wishing to travel to the French West Indies to undergo an RT-PCR screening test.
This RT-PCR test may be requested from your primary care doctor. Once the test has been performed, your doctor will give you a medical certificate confirming that the results of your test are negative. You will need to take this certificate with you on your trip and present it at the check-in counter.
You can also carry out a rapid screening test directly from a laboratory such as the Institute of Clinical Biology Université Libre de Bruxelles - IBC'LAB.
All you need to do is make an appointment with the laboratory, present yourself on the agreed day to carry out the test. The results will be sent to you by email within 4 hours after the test has been performed or by post, as you may wish. Results must be negative in order to travel. You will need to bring the results of your test for your trip and present them at the check-in counter. Several laboratories in Belgium offer this service.
To limit as much as possible the handling of document and exchanges between individuals, Air Belgium is strongly encouraging each passenger to favour online check-in.
You may check-in online within 24 hours before departure of your flight. Proceed via the My Booking section on our website. All passengers who have checked-in online will only have to make a quick stop at the baggage drop-off counter.
If you have not made your online check-in, no need to worry! Go to our check-in counter relevant to your travel class and our staff will happily make the necessary arrangements and issue your boarding pass.
The number, weight and size of your checked baggage remains unchanged with baggage policy and as per the specifications of your booking.
Carry-on baggage and hand baggage (handbag, computer bag, etc.) continue to be allowed under the same terms and conditions as previously. You may consult each travel class baggage terms.
Our fleet is thoroughly disinfected and is undergoing deep cleaning by specialised teams using certified products before each flight. Special emphasis is paid to individual spaces as well as common areas. Each passenger's individual spaces including tables, screens, armrests, remote controls, storage areas, and so forth are carefully disinfected. A detailed cleaning of galleys, aisles and toilets is also systematically executed. Your crew members will be entering the aircraft wearing gloves and facial masks that will be worn throughout the flight.
Wearing a facial mask is compulsory: whether at the airports (departure and arrival) as well as on board the aircraft and during the flight.
To ensure maximum safety for all our passengers and staff and to ensure your entry into the destination territories, we have set up a control area specific to Air Belgium where we will perform a temperature scan by infrared thermometer.
At the check-in counter, a verification of your medical certificate confirming your negative results to the RT-PCR test will be carried out.
Social distancing and all the usual precautions are applied within the airport and throughout your entire journey - from your arrival at the airport (parking) through the terminal and up to your boarding gate.
Brussels Charleroi Airport will check the body temperature of all travellers. Anyone with a temperature above 38° Celsius could be refused access to the terminal.
The following usual steps are maintained:
The ground staff is equipped with masks and, if necessary, gloves. The rules of social distancing keep applying.
Hydroalcoholic gel dispensers will be at your disposal in many areas of the airport. Written reminders and audio announcements will be made on a regular basis to remind you of the rules of social distancing.
You will also be able to buy food and drinks, but only for take away.
For more information on the measures taken by the airports, please visit airport websites listed below. We invite you to read them and to adhere to the conditions and measures described. This will make your journey smoother and more pleasant.
Social distancing and sanitary measures will be applied at your boarding gate. A marking on the ground will remind you of social distancing measures.
For a speedy and orderly boarding process, we ask you to present yourself at the boarding counter according to row order announced by the staff.
Relax - You are all expected on board, and everyone will be able to take their designated seat 😊 This row-by-row boarding method avoids congestion in the airport and on the plane and facilitates boarding. Announcements will be made by ground staff indicating when to report to the boarding counter.
While going through boarding, an additional temperature check will be carried out before boarding. If your temperature is above 38° Celsius, a second temperature reading will be taken using a medical thermometer.
For everyone's safety, we reserve the right to refuse access to a passenger whose two temperature tests would confirm a body temperature index higher than 38°Celsius and/or if the use of a mask is not respected.
As a reminder, wearing a mask remains mandatory at the airport and on board. Wearing a mask is compulsory for children from 12 years old and over. Our crew members will welcome you with masks and gloves. You will board our thoroughly disinfected and cleaned-up aircraft. Each headrest is disposable (single-use headrest per seat) and replaced after each flight. Plenty of hydroalcoholic disinfectant gel dispensers will also be available onboard.
Upon arrival in the aircraft, we kindly ask you to please:
Once boarding is complete, a crew member will proceed to close and disinfect the overhead bins and handles. An information video on sanitary measures will be shown on your screen. We ask you to pay attention to the announcements made by your cabin crew and to carefully respect the instructions given.
On board our aircraft, each passenger will receive a sanitary kit containing the following items:
These supplies will allow you to disinfect your personal space whenever you wish during the flight.
To effectively protect yourself, we have to temporarily modify our standard inflight service that you are normally accustomed to when flying with Air Belgium.
In the interest of all on board, movements in the cabin must be strictly limited to a minimum.
The comfort and safety of our passengers and staff members remains our top concern at all times. Please do not hesitate to contact your cabin crew members for any questions you may have, including questions about service on board.
We thank you in advance for your cooperation and understanding.
Meal frequency remains in accordance with Air Belgium service standard. Nevertheless, some adjustments have been made:
A disposable blanket will be given to each passenger. This blanket is offered by Air Belgium, and we invite you to take it with you when leaving the aircraft. Unfortunately, we temporarily suspended the distribution of pillows in every travel classes.
After take-off, individually wrapped and disposable earphones will be distributed. These may be re-used outside the aircraft (adjustable plug for smartphones). They are also offered by Air Belgium and may be taken with you after your flight.
Duty Free items and buy-on-board services are temporarily suspended on all our flights.
To ensure maximum safety for all our passengers and staff members, we have temporarily modified our onboard service.
Our cloakroom service is temporarily interrupted. The welcome drink in Business class will not be offered. However, the aperitif service after take-off is maintained.
Your crew members will distribute the following items:
Pleasing you is what makes us truly happy! The high quality of our meals and their quantities remain unchanged.
All meal trays are sealed and closed with a lid covering the entire tray. Each passenger will be requested to remove the lid from their tray and hand it over to the cabin crew member.
To limit movement in the cabin, there will be no self-service buffet during the flight. The cabin crew member will provide snacks and beverages directly at your seat.
Continuous monitoring will be carried out during your entire flight. Our crew members will proceed with temperature checks every four hours with specific infrared equipment.
In the unfortunate event of a passenger showing symptoms during the flight, he/she will be asked to relocate from the rest of the passengers and invited to be seated to one of the dedicated rows of seats preserved to this effect.
Common areas such as lavatories will be cleaned several times during the flight.
Passengers are requested to comply to the usual sanitary measures and precautions meaning:
The air filtration systems in our aircraft is very efficient and allow 100% of the volume of air is changed every 3 minutes: 60% of the air is external to the aircraft and 100% of the air is filtered to 99.7% by HEPA filters - equivalent to those found in surgical operating rooms.
The Air Belgium business lounge remains accessible to our passengers in Business and Premium class. To ensure the safety of all passengers and staff members, our lounge is disinfected and thoroughly cleaned up after passenger boarding.
The standard business lounge service is temporarily adjusted to comply with sanitary measures and more specifically:
To ensure maximum safety for all passengers and staff working at Brussels Charleroi Airport, the use of masks is compulsory for every person visiting the airport site. Social distancing rules and sanitary measures are of course applied within the airport.
For more information, please check Brussels Charleroi Airport’s website and the dedicated pages listing all measures put in place, via the following link.
Social distancing and sanitary measures apply throughout the airport.
For more information, please visit the website of Pointe-à-Pitre Airport in Guadeloupe and the dedicated page listing the measures implemented via the following link.
Social distancing and sanitary measures apply throughout the airport.
For more information, please visit the website of Martinique Aimé Césaire Airport and the dedicated page listing the measures implemented via the following link.