Sorry, we do not support Internet Explorer.

Notifications Centre

16.03.20 — 18:03

COVID-19 / Update: March, 16th 2020 (18:00 UTC)

We are preparing for the eventuality of flights restrictions and limited access to destination airports.

In this regard, we are urging passengers booked to fly from 18th March 2020 until 30th April 2020 to postpone their travel from Belgium to a later date, with exception for passengers residing in the French West Indies and wish to return home.

We are aware of some hotels closing at destinations and with the view to speed up the return of all travellers from Guadeloupe and Martinique, we are adding flights and capacity in addition to our scheduled flights this week.

We are trying to reach out to all passengers concerned either directly or via their travel agency or tour operator.

We will continue to communicate in the coming hours and days.

16.03.20 — 11:03

COVID-19 / Update: March, 16th 2020 (12:00 UTC)

  • We are following the development hour by hour and are pre-empting the possibility of a flight ban in order to best accommodate our travellers. Our Company intends to operate all scheduled flights unless we are faced with restrictions from either the Belgian Authorities and/or the Overseas French Territories.
  • Our teams are extremely busy handling inquiries and we give priority to the passengers on the basis of the closest departure dates. Therefore, we kindly request your patience if your flight is scheduled to depart after March 21, 2020. Rest assured that we will process each request and assist you in the best way possible.
  • For passengers travelling via under a Tour Operator (TO) package, please note that we are coordinating with them in order to provide a clear and precise answers to the passengers concerned.

We thank you for your trust, understanding and patience. 

14.03.20 — 18:03

COVID-19 / Update: March, 14th 2020

At this time, Air Belgium flights are operating as normal.

Given COVID-19 development, Air Belgium informs all passengers holding a flight booking for departures between March 18th and April 3rd that they will have the opportunity to postpone their trip free of charge within the same booking class and during the same seasonality, for a period not exceeding 1 year from the initial date of travel. Only one date change is authorised.

Of course, we are following the situation hour by hour in close contact with the Belgian and European Authorities, but also destination countries.

11.03.20 — 17:03

COVID-19 / Read our update about your questions and the measures we have put in place

We have updated the information about the questions you might be asking yourself as well as the measures we have put in place according to the evolution of the situation.

Discover:

  • What is the coronavirus (COVID-19)?
  • What are the symptoms of the coronavirus?
  • What can you do to avoid becoming infected?
  • Is there any point in wearing facemasks?
  • How your health is taken care of in an aircraft?
  • Is it still safe to travel?
  • Can you become infected by touching packages from Italy, China or any other country?
  • What is Air Belgium doing about all this?

Read the post now.

Got a question? Get in touch!