Due to the current sanitary context and the global crisis we are facing, we have no choice but to adjust, like many other airlines, our flight schedules.
You will find in this notice the latest updates concerning our direct lines to the Islands of Guadeloupe, Martinique, and Mauritius.
Unfortunately, due to the latest developments in the COVID-19 health crisis in Martinique and the islands of Guadeloupe, the Belgian Authorities are maintaining their classification as a red zone and the local Authorities of the two islands impose numerous restrictions on travellers (limited access to beaches, reduced service in accommodations that may be open). In addition to these restrictions, it is still compulsory to carry out a RT-PCR test on both outbound and inbound flights. Therefore, the daily evolution of the crisis in the islands drastically affects the arrival of travellers and makes our passengers’ journeys complicated and unstable for the days to come. Given this situation, and like many other airlines, we have to modify our flight schedules to the French West Indies.
Nonetheless, the good news is that the latest indicators suggest that the islands will welcome visitors again in a safe and pleasant environment, in the coming weeks. Air Belgium will resume its flights on December 15th, 2020. Take a look at our sanitary measures via this link.
A few weeks before the launch of our first flights to Mauritius, the Mauritian Authorities have chosen to keep their island closed to tourists. Only Mauritian nationals and residents as well as long term tourists can stay in Mauritius, following several RT-PCR tests and strict compliance with a 14-day quarantine period in certain accommodations selected by the Authorities. Following our exchanges with the local Authorities, similar measures, equally drastic and prohibitive, will be enforced on holidaymakers and travellers wishing to visit the island in the coming weeks, providing that the island reopens its borders to all traveller profiles before the end of this year. These restrictions make travel for our passengers extremely challenging, if not impossible.
Given this situation and the uncertainty as to the reopening of the island's borders (no official calendar nor confirmation to date) and like many other airlines, we have no choice but to accept the circumstances by postponing the start date of our flights to Mauritius to March 30th, 2021.
we offer you the possibility to postpone your flights at no extra charge (*). All you need to do is to inform us of your new desired travel dates, EXCLUSIVELY by email before December 31st, 2020 at the following address: [email protected]. Please mention passengers’ full names, booking reference and the new travel dates.
All our passengers are individually contacted by email or telephone by our customer support.
As we have done since the crisis began, each traveller will be taken care of in order of priority according to departure dates and assisted by our teams to make the desired changes.
All reservations for additional services (e.g. choice of seat, transport of a pet, ...) will be maintained as part of the new reservation and, of course, free of charge.
As provided in our ZEN formula, should you decide to completely withdraw from your trip, we agree to a refund. You may contact us at [email protected] stating that you would like a refund. We are committed to give you a full refund as soon as possible.
Le monde dans sa globalité et les secteurs de l’aviation et du tourisme en particulier font face à une situation sans précédent et extrêmement difficile à gérer. Nous sommes conscients qu’il en est de même pour vous et nous sommes impatients de vous emmener à nouveau vers nos superbes destinations et vous permettre d’y passer un magnifique séjour.
The world, and the aviation and tourism industries particularly, are facing an unprecedented and extremely difficult situation. We are aware that the same goes for you and we very much look forward to flying you back to our beautiful destinations and allowing you to spend a wonderful stay.
We genuinely thank you for your trust and look forward to welcoming you on board. Take care 😊
The Air Belgium Team
(*) Depending on seasonality and seat availability.