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What should I do if the result of my COVID test confirms that I am positive?

f the result of your test, either RT-PCR performed 72 hours prior to your flight or antigenic performed 48 hours prior to your flight, confirms that you are positive for COVID-19, you may be rebooked on the next flight or receive a refund.

If more than one person is booked on the same reservation, the rebooking or refund applies to all passengers booked on that reservation, including both positive and non-positive tests.

If you are in this situation, you must send us evidence of your test result confirming that you are positive for COVID-19 by email to [email protected] and indicate whether you would like to be rebooked on the next flight or refunded.