To verify why your payment was declined, please verify the following points:
- Did you exceed your Bancontact / Maestro debit card limit? In Belgium, the standard limit for payments with a Maestro debit card is generally set at EUR 2,500 per 7-day period, for all payments combined ( in-store, online and cash withdrawal). Please contact your bank if you wish to increase this limit.
-Did you enter your Bancontact / Maestro debit card number correctly? You must enter the 17 digits of your card, its expiry date, your postal address, your email address and your telephone number.
- Does your purchase exceed your usual spending range? Some banks block transactions due to security reasons.
- Does the bank that issued your Bancontact / Maestro debit card have any special policies regarding electronic or Internet purchases?
If the problem remains and you are unable to make a purchase, please contact us at [email protected]. We will be happy to assist you with your booking.