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My credit card payment was declined. Why did this happen?

To verify why your payment was declined, we invite you to verify the following points:

  • Did you exceed your credit limit?
  • Did you enter your credit card number, expiry date, postal address, email address and telephone number correctly? Is your credit card activated? If you recently received your new credit card, you must activate it first via a bank withdrawal or in-store payment with PIN code before you can use it to make an online purchase.
  • Does your purchase exceed your usual spending range? Some banks block transactions due to security concerns.
  • Does your credit card bank have any special policies regarding electronic or Internet purchases?

If the problem remains and you are unable to make a purchase, please contact us at [email protected]. We will be happy to assist you with your booking.