Sorry, we do not support Internet Explorer.

Hi, what can we do for you?

I would like to be compensated for unforeseen expenses related to a delayed or cancelled flight. How do I do this?

You can request this by sending an e-mail to [email protected]. In this email, please mention your reservation number (6 alphanumeric characters) and your contact details.

Other questions you might like to read !

If I don't show up at the airport on the day of my flight, can I request a refund? How can I obtain a delay or cancellation certificate for my flight? Can I transfer my booking to another person/change a passenger’s name? I made a mistake in one of the passenger’s name. Can I change it? How much does it cost to change the date of my flight? How can I request a refund for my flight? Can I receive a refund for my ticket? Can I subscribe to a cancellation insurance?

Choose a topic

Baggages Booking and tickets Check-in and boarding Covid Flight schedules Kids, families and expecting moms Modifications, cancellation and refund My booking Payment methods Pets Special assistance Travel documents Upgrades

  • Credit cards

    VISA MasterCard Diners Club International CB

  • Bancontact

    Bancontact

  • Belfius Pay Button

    Belfius Pay Button

  • iDEAL

    iDEAL

  • Pay with multiple credit cards

    VISA MasterCard CB

  • Split payment

    VISA MasterCard CB

  • Bank transfer

    SEPA

  • Payment in installments

    FLOA x3