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How can I obtain a delay or cancellation certificate for my flight?

If your flight is subject to an early change (cancellation or date change), you will receive an e-mail giving you all the information and, if necessary, the procedure to follow. In the case of a non-anticipated delay, you can request a certificate by e-mail at [email protected].

In this email, please mention your reservation number (6 alphanumeric characters) and your contact details.

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