PLAN YOUR TRIP FOR A STRESS-FREE JOURNEY
ID card? Check!
Every country has its own rules and regulations for visitors. When you fly with us, it is your responsibility to make sure you have everything ready. You’ll need a valid passport and may also require an up-to- date ID card, visa, airport taxes, adequate funds and any mandatory vaccinations.
Relax and enjoy your journey by finding out exactly what you’ll need ahead of time …
All information is provided and regularly updated by the International Air Transport Association (IATA) and relates only to the conditions of entry.
Want more detailed advice?
If you have any health concerns about travelling to your destination, please speak to your doctor. If you have any queries about passports and visas, security issues or travelling with minors, please contact the embassy or consulate of the country you wish to visit.
special assistance available for you
If you have reduced mobility or require special assistance, it doesn't have to mean reduced travel opportunities.
Our friendly crew can provide the services you need: at the airport, when boarding and disembarking, and during the course of a long distance flight. Even if you are completely immobilised for any reason, we are here to assist you.
If you plan to travel with a personal wheelchair, extra oxygen bottles or an assistance animal, please provide Air Belgium with all the necessary information.
At Air Belgium, we try to make travel as enjoyable and as simple as possible. Please notify us of your requirements at least 72 hours before your flight by contacting our Call Center or by completing this form online.
Travel companion and medical clearance
You may be required to bring along a travel companion for your own safety and comfort on board. The main role of a travel companion would be to assist in the case of an emergency, especially in the case of aircraft evacuation.
Is a travel companion required?
- If the passenger has a severe mental condition that prevents him/her from understanding safety instructions or applying them.
- When a passenger is both blind and deaf, thereby making communication with the crew impossible.
- If the passenger has a motor-based disability that physically prevents him/her from participating in his/her own evacuation.
Most paraplegics, amputees and people with paralysis can travel without a travel companion. However, a travel companion would be mandatory for most quadriplegics.
We advise you to take a travel companion if you require personal assistance with eating, drinking, or accessing the lavatory, as our crew are unable to assist in these cases due to other inflight duties.
Please note that a kid who is disabled or who has reduced mobility will not be permitted to travel as an unaccompanied minor.
Is a medical clearance needed ?
It is your responsibility as a passenger to check if medical clearance is required.
Evidence of medical clearance must be provided before travel in the following instances:
- When an oxygen bottle with an oxygen flow rating of more than 2 litres/minute is needed
- If you require extraordinary medical assistance during the flight
- If you have a contagious disease
Please note:Air Belgium also recommends that you check with your physician if you are pregnant, have had recent surgery or are wearing a cast.
Which assistance services are provided ?
At the airport
Special assistance is available at all airports. We can help you with check-in and with your baggage (including mobility devices)
- by escorting you to the gate (with transport if needed)
- with boarding the aircraft (right up to your seat if needed)
- With disembarkation
- with retrieval of baggage (including mobility devices)
If you require special assistance, please make sure you arrive at the airport at least 2 hours before your flight's scheduled departure time.
Online check-in is not possible if you are travelling with a wheelchair, or an assistance animal. Our check-in agent will be happy to welcome you at the Air Belgium dedicated counter.
A person who has reserved special assistance may travel with 2 personal mobility devices free of charge as part of checked baggage allowance. A personal mobility device may be a wheelchair, mobility scooter, other personal transporter or walking aid - either manual or electric.
Passengers should ensure that they abide by all requirements concerning the transport of their mobility device. For more information about regulations, please contact email@example.com.
When you have reserved special assistance, a team member will escort you to the departure gate. You will find seats in the waiting area reserved for passengers with reduced mobility.
We are happy to provide priority boarding, which means that you board first and receive a personal welcome from the crew who will also go through the safety instructions with you.
Air Belgium will provide you with a seat that is most suitable for the type of assistance you require. It is possible for you to make a seat request, however for safety reason emergency exit seats are not available if you require assistance.
Mobility devices such as wheelchairs or walking aids must be checked in to the hold. Crutches and walking sticks are allowed to be carried in the cabin.
If required, a crew member can assist you to and from the lavatory, and back into your seat. They are unable to assist you whilst using the lavatory.
Upon arrival at your destination,once all passengers have left the plane, a member of our assistance team will help you to disembark. They will accompany you through immigration and collect baggage for you from the baggage hall.
Once you have your baggage, we will be happy to escort you to the arrivals hall.
Your special need or disability
We can provide assistance to meet a variety of needs. We recommend that you request the type or level of assistance that you need no later than 72 hours before your departure, so that we can do our best to provide you with a comfortable and trouble-free flying experience.
You are permitted, within your free baggage allowance, to bring 2 mobility devices with you, such as a manual or electric wheelchair. If your device is electric powered, Air Belgium will advise you of the regulations when you contact our team to reserve a space in the hold for your mobility device. Please ensure that you reserve your space at least 72 hours before your flight.
On the day of your departure, please present at the check-in counter no later than 2 hours before your flight's departure, to allow time for the acceptance of your wheelchair or other device.
Please check the regulations for the transportation of mobility devices on our website
Air Belgium can arrange assistance for passengers who are visually impaired or blind. A travel companion is not needed in most cases.
If you are traveling alone, we will provide you with an assistant who will help you during check-in, bring you to the gate and help you to board the flight.
Once on board, our crew will welcome you and explain the safety aspects of your aircraft. You'll be informed about your surroundings, such as your seat position and the location of the lavatories and exit doors. Our crew members can help you to get to and from the lavatory but are unable to assist you whilst using the lavatory.
After arrival at your destination, our team can meet you and retrieve your luggage from the baggage hall.
Travelling with a guide dog or assistance animal
Guide dogs are welcome on board Air Belgium flights. You can bring your guide dog with you, free of charge, provided the following conditions are met:
- Hygiene requirements are adhered to in the departure and arrival halls, and on board
- A dog tag or harness must be clearly visible so as to show the animal's function as a guide dog
- The dog may travel without a muzzle
- It must remain leashed at all times
- The dog must be well-behaved in all circumstances
Your guide dog may not occupy a seat and is forbidden from occupying the space near the emergency exits. We will do our best to give you the most suitable seat - with space in front for the dog.
Remember that you are transporting the animal into another country, so please ensure that you have all necessary documents and evidence of vaccinations in your possession when travelling.
If you have a hearing impairment or are deaf and you are travelling alone, we will provide you with an assistant who will help you during check-in, bring you to the gate and help you to board the flight.
Once on board, our crew will welcome you and explain the safety aspects of your aircraft.
After arrival at your destination, our team can meet you and retrieve your luggage from the baggage hall.
Passengers with a mental disability can travel alone as long as they can understand and implement the safety instructions of our crew members.
We are aware that travelling alone can be quite stressful and complex, and someone with a mental disability may have difficulty dealing with this situation.
If the person travelling is likely to get stressed, or suffers from memory loss or disorientation, we strongly recommend that he/she travels with a companion.
When a respiratory device is needed for your travel, please notify us at least 72 hours before your flight, to ensure that you will be able to take your device on board.
Only approved portable oxygen concentrator are permitted on board. Please check if your oxygen generator is approved for our aircrafts.
If further details are required you can refer to: https://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ or contact firstname.lastname@example.org
- AirSep FreeStyle
- AirSep LifeStyle
- AirSep Focus
- AirSep Freestyle 5
- (Caire) SeQual eQuinox / Oxywell (model 4000)
- Delphi RS-00400 / Oxus RS-00400
- DeVilbiss Healthcare iGo
- Inogen One
- Inogen One G2
- lnogen One G3
- lnova Labs LifeChoice Activox
- International Biophysics LifeChoice / lnova Labs LifeChoice
- Invacare XPO2 / XPO100
- Invacare Solo 2
- Oxylife Independence Oxygen Concentrator
- Precision Medical EasyPulse
- Respironics EverGo
- Respironics SimplyGo
- Sequal Eclipse
- SeQual SAROS
- VBox Trooper
Be advised to bring spare batteries with you, but please check the limits on lithium batteries
Personal oxygen tanks
If you require your own personal oxygen tank, you must notify Air Belgium at least 72 hours before your flight's scheduled departure via email@example.com
Passengers who are paralysed or missing arms
If you are paralysed or missing one or two arms, but can manage your needs on the flight by yourself, you are welcome to travel without a travel companion.
We can provide all necessary assistance at the airport.
Please note that whilst on board, our Cabin Crew can assit you with your baggage but cannot assist you with eating, or taking medication and they are unable to give any assistance in the lavatory. If you require this assistance, then you will need a travel companion.
Body brace or brace seat
If you need to use a body brace or a brace seat for your flight, we require that you notify Air Belgium at least 72 hours before scheduled departure.
Are you pregnant? Congratulations!
You are free to travel if you have complication free pregnancy up to the 36 week . We recommend you to contact your physician if you are pregnant and wish to travel with us.
No medical clearance needed
You can travel up to 4 weeks before your estimated date of delivery when:
- Your health is normal
- You have no history of premature birth
- The pregnancy has been complication-free
Please note that you may need to present, if required, a recent medical certificate reporting the expected due date.
From the 28th week of pregnancy, it is advisable to have a current letter from a physician, written no later than 8 days before your travel. This letter should confirm that your pregnancy is complication-free, that you are fit to travel, and it must state the expected due date.
Medical clearance needed
If you your pregnancy is not complications free, you must obtain medical clearance.
If you are expecting a multiple birth or have passed your 28th week, you will also need to obtain medical clearance. This should take the form of a letter from a physician stating your due date, and that you are fit to travel. It should be dated no later than 8 days before you travel.
Please note that you may be refused boarding in the absence of medical clearance documents confirming your due date, if the Commander has any doubts about your fitness to travel.
You are welcome to make a seat request, but be aware that pregnant women are not eligible to sit beside an emergency exit.
Tips for flying during pregnancy
Air Belgium wishes to make you as comfortable and safe as possible, so please read our tips for traveling when pregnant:
- Consult your physician for advice and medical clearance documents
- Don't go through X-ray screening at security. Consult security staff for check-in without the X-ray
- Wear compression stockings to assist your blood circulation
- If not needed, don't take heavy hand luggage with you
- Attach the seat belt below your belly
- Choose an aisle seat, as it makes it easier to get up or walk
- Drink lots of water and avoid carbonated beverages
- Avoid large meals
Passengers of large build
At Air Belgium, we want make your travel as comfortable as possible. If you are of large build, you can book an extra seat. We recommend that you book this seat when you purchase your ticket, or at least 72 hours before your flight - otherwise we cannot guarantee the availability of 2 adjoining seats.
Please contact our Call Center to book your seat.
This extra seat is for your comfort and will be charged at a regular fare - however it doesn't include any baggage allowance.
Because of our obligations to the safety of all passengers, a passenger may be denied boarding if a second seat is required and not purchased. On departure from and arrival at airports in non-EU member countries, Air Belgium applies the regulations in force in the country in question.
Air Belgium abides by the regulations in force in the non-EU member countries that it departs from or arrives in. For all departures or arrivals at airports within the European Union, Air Belgium, in accordance with Regulation (EC) No 1107/2006, may refuse to carry a passenger with reduced mobility only in certain circumstances:
- In order to meet applicable safety requirements
- If the size of the aircraft or its doors makes the embarkation or carriage of that person physically impossible
Baggage for kids under 2 years of age
Children younger than 2 years of age can travel sitting on your lap. You may bring:
One piece of hand baggage with baby care items up to 10 kg
(55 cm x 35 cm x 25 cm - including wheels and handles)
One foldable buggy
One maxi cosy or a car seat
Baggage for kids between 2 and 11 years
Children between 2 and 11 years of age are entitled to the same free baggage allowance as adults - according to the travel class.
Travelling with a buggy
You can bring a foldable buggy right up to the gate free of charge and we will then place it in the hold of the aircraft.
Children under 2 years
Children under 2 years of age are allowed to travel on a parent's lap. Their ticket costs 10% of the regular fare. Please note that only one baby per adult is accepted. You can reserve a seat for your infant by selecting a child fare. If your infant is 2 years old at the time of your flight, the child fare is applicable (see below).
Children between 2 and 11 years
Children between 2 and 11 years of age travel at our special kids rate (75% of the regular fare, excluding promotional fares).
if your child turns 12
If your child turns 12 while travelling, then the adult fares applies.
For babies and children under two years of age
No meals are served on board. Please feel free to breastfeed and/or bring any milk or suitable baby food on board. Any restrictions at the airport concerning liquids do not apply to your baby food.
caring for young people travelling alone
Our service will be available soon.
Sometimes, it's necessary for minor to travel unaccompanied. Air Belgium has a dedicated Kids In the Air service to ensure these children feel safe, secure and happy throughout their journey.
Kids between 5 and 12 years of age
We provide a service to care for children between 5 and 12 years of age - that guarantees the safety of your child and ensures they feel well cared for and able to enjoy their flight.
What is 'unaccompanied'?
Children are considered to be travelling alone if they are not accompanied by a person over 18. The exception is if the accompanying adult (who is under 18 years of age) is the mother, father or legal guardian of the child.
Please book our Kids in the Air service in advance, at least 72 hours before the flight. There is an additional charge for this service.
This service is available not only when a child is travelling alone, but also when they are travelling in a different class to their accompanying adult. In this case, your child will remain under the supervision of our crew throughout the flight.
If your child has a disability or reduced-mobility, we regret that they are not permitted to travel alone.
Young people between 12 and 16 years of age
As from their 12th birthday, a child may travel alone if they wish and their parent or guardian agrees). Although it’s not mandatory to use a support service, we are still very happy to care for these young explorers. Travelling can be challenging and stressful, so our team could escort them between the check-in and the gate and for the return from the deboarding to the arrival in the building and remit to the parents or family.
We will make sure your child feels safe, confident and happy throughout their journey.
The same rates and regulations as the service for Unaccompanied Minor apply.
At the airport
When your child is travelling alone, please arrive at the airport no later than 2 hours before the flight's scheduled departure time. This will allow plenty of time for paperwork to be completed and for the assistance to be arranged.
For security and safety reasons, online check-in is not permitted for children who are travelling alone.
Firstly, please go to the check-in counter with your child and their baggage. Your child's baggage will be labelled with a tag and delivered to the carousel as priority baggage upon arrival.
Special Assistance desk
Once your child has checked in, please bring them to the Special Assistance desk. As the parent or guardian, you will be asked to complete all necessary paperwork, including giving Air Belgium permission to transport the child to their destination.
It is important that you check entry requirements for your destination before your child's departure, and make sure that the child is carrying all necessary travel documents such as passport, visas and vaccination papers. To find out more, please visit www.airbelgium.com/en/before-the-flight/travel-documents.
Your child's documents and passport will be placed in a Special Pouch that will be worn around his/her neck and must remain clearly visible throughout the entire journey.
Once the paperwork has been completed, your child may go to the departure gate. You can choose to stay with your child up until the moment of boarding, which makes travel more pleasant for them. Otherwise, a member of the assistance crew can escort your child to the gate.
In both cases, we kindly ask that you remain at the airport until the aircraft has departed - in case of any delays or incidents.
- Itinerary and boarding pass
- Passport with recent picture of your child
- Visa (if applicable)
- Entry documents (if applicable)
- Travel authorisation from the parents
- Complete contact information for the person dropping the child off at departure
- Complete contact information for the person authorised to collect the child upon arrival
To save time, you can complete this form ahead of your travel date, and then bring it to the airport.
Once the aircraft has landed, your child will remain on board until all passengers have disembarked. The assistance services representative will meet your child and escort them throughout the arrival process.
The assistance services representative will then meet the person who is collecting your child at their destination - and we kindly ask them to ensure they arrive on time at the airport.
Please note:the person who is collecting your unaccompanied child must provide proof of identity, for example, a passport or identity card, before the child can be released to them.
- Unaccompanied Child
- Online payment
- 95€ per one-way flight
Pets on board
If you plan and prepare well, it is possible to travel with your pet on an Air Belgium flight.
Travelling with a pet in the cabin or in the hold of the aircraft is permitted, provided you adhere to all regulations. Please note that cats and dogs are the only pets that are accepted on board our aircraft.
Kindly note that for departure from Brussels Charleroi to Hong Kong all kind of pets will travel as cargo.
Guidance or assistance dogs are welcome in the cabin.
Please book your pet transportation at least 72 hours before your Air Belgium flight.
Pets in cabin
- Cats or dogs only
- Maximum weight (including the bag) is 8kg.
If your pet is pug-or snub-nosed, the owner of the dog must possess a signed release form.
- The animal must be carried in a soft bag only, as no hard cage will be allowed in the cabin
- The bag must fit under the seat
- The maximum bag dimensions are 45cm x 35cm x 20cm
- The bag must be leak and odour proof
- Your pet must be able to stand up fully and turn around in the bag
- The bag with your pet must remain closed for the duration of the flight
- Pets strollers are not accepted in the cabin
The comfort of pets and all live animals is crucial. Your pet must be fit-to-fly and carried in a regulation bag. Air Belgium cares about your pet’s wellbeing, so if there is any doubt about animal fitness or the bag they are carried in, we may refuse to transport your pet.
- 2 animals from the same breed are allowed in the same bag. The maximum weight remains at 8kg, including the weight of the bag.
- A passport and/or other travel documents for your pet must be presented. Please check what is required.
- Pet travel must be booked in advance, at least 72 hours before your scheduled departure.
- An additional charge is applicable – please check our rates.
- No pets are allowed in Business Class.
- If you are traveling with a pet in the cabin, seating choice is restricted. A seat at the emergency exit is not possible.
- Strollers for animals are not allowed on board, but can be checked into the hold. Excess baggage rates will apply if the stroller exceeds your baggage allowance.
Pets in hold
Cats or dogs only
- Snub-nosed animals are not allowed in the hold
- Some breeds that are classified as dangerous are banned from travel
The cage must meet the IATA (International Air Transport Association) requirements:
- The cage must be big enough for your animal to fully stand up, lie down and turn around
- It must be made out of hard plastic, wood or fibreglass, and may not be foldable
- It must be leak proof
- No wheels are permitted under the cage
- The cage must be closed in a proper and safe way, making it escape-proof
- Cage must have breathing holes and ventilation on all 4 sides
- An empty water and food tray must be provided
- The inside of the cage must be smooth with no sharp edges or protruding nails, to prevent injury to your animal
- Never place your animal’s leash or harness inside the cage. It can be fixed to the top of the cage or taken on board the aircraft in your hand baggage
Your pet must be fit-to-fly and transported in a regulation cage.. Air Belgium cares about your pet's wellbeing, so if there is any doubt about animal fitness or the cage they are in, we may refuse to transport your pet.
Please be aware that when you fly to another country with pets, you are subject to local government regulations concerning the import, export and transit of live animals.
You may want to check these websites for information concerning the import or export of your pet:Hong Kong Belgium
When you arrive at the check-in desk, please present the necessary documents to our team. They will check that your paperwork is correct, and if, not Air Belgium may deny the acceptance of your pet.
Air Belgium is not liable for the refused entry of your pet into any country. All passengers must accept responsibility for their own animals. You can find further information below.
Animals as cargo
If you would like to transport your animal unaccompanied in our cargo hold, please contact us
Pug/Snub -nosed pets
There is a risk involved when you travel with your snub-/pug-nosed pet in the cabin. This is because they can potentially experience trouble breathing and respiratory problems can worsen at high altitudes.
Please note that the carriage by air of pug-nosed dogs and cats as a pet in cabin is subject to the completion of a discharge for transport document.
Pug/Snub-nosed pets are not accepted for transportation in the hold.
Not sure whether your pet is pug or snub-nosed? Please check the list below :
- Boston Terrier
- Brussels Griffon
- Cavalier King Charles Spaniel
- Chow Chow
- Dogue de Bordeaux
- English Toy Spaniel
- Japanese Chin (Japanese Spaniel)
- Lhasa Apso
- Mastiff (all breeds)
- Pug (all breeds)
- Shar Pei
- Shih Tzu
- Staffordshire (Bull) Terrier
- Tibetan Spaniel
- British shorthair
- Exotic shorthair
- Himalayan cat
- Persian cat
- Scottish Fold
Note: Snub- or Pug-nosed pets are accepted for travel by Air Belgium in cabin only.
Pets not allowed for travel
For safety reasons Air Belgium does not transport following dog species:
- American Bulldog
- American Pit Bull
- American Staffordshire Terrier
- Bull Terrier
- Caucasian Ovcharka
- Dogo Argentino/a
- Fila Brasiliera
- Japanese Tosa
Please find our rates for animals transport in cabin, hold and Cargo.
Animal Classification Service Charge Online in advance Service Charge Check-in (CC) Service Charge Ticketing (Cash) PETC 70€ 100€ 130€ AVIH 100€ N/A N/A PETC reserved but travelling as AVIH N/A 100€* 120€* Pets in Cargo 35€/kilos N/A N/A Note: all rates apply per one-way flight
* Fee on top of the price already paid as PETC
Tips for a comfortable journey
As your animal may not be used to travelling, it can suffer from stress.
Here are some tips to make the flight as comfortable as possible for your pet:
- In order to reassure your pet, you could include a small blanket with a familiar scent, or a favourite toy in the cage
- Allow time for your pet to become familiar with the cage before travel
- Consult your veterinarian to discuss whether sedation is appropriate for your pet during travel
Please be aware that sedatives can sometimes cause circulation problems on a flight, and that not all animals react well to them.