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Baggage

Baggage allowance

Baggage

Hand baggage

Economy & Premium

  • One piece (55cm high X 35cm wide X 25cm deep – including wheels and handles)
  • One small accessory (laptop bag, handbag)

Maximum 10kg in total.

All hand baggage pieces must fit under the seat or in the overhead compartment. Pieces of hand baggage exceeding these limits have to be checked in. As the stowage space in the cabin is limited, we will transport them in the hold of the aircraft if required. This is in the interests of your own and other passengers' safety and comfort.

Your accessory must fit easily under the seat in front of you, unless you are seated in an emergency exit row. In this case, you must stow your accessory in an overhead storage bin.

The following items may be carried as a piece of accessory:

  • Handbag
  • 1 small briefcase
  • 1 small bag for a notebook computer, camera
  • any other electronic device

Other small items like jacket, duty free bag,… should be stored in your hand baggage or small accessories.

Business

  • Two pieces (55cm high X 35cm wide X 25cm deep - including wheels and handles).
  • One small accessory (laptop bag, handbag).

Maximum 16 kg in total. Your baggage may not exceed 10kg per piece.

Checked baggage

You are entitled to:

  • 1 piece of checked baggage (height + width + depth (including wheels and handles) = 158cm maximum), maximum weight of 30kg, in Economy Class.
  • 2 x 1 piece of checked baggage (height + width + depth (including wheels and handles) = 158cm maximum), maximum weight of 30kg, in Premium Class.
  • 2 x 1 piece of checked baggage (height + width + depth (including wheels and handles) = 158cm maximum), maximum weight of 32kg, in Business Class.

Children baggage

You will find more informations on our dedicated section for children.

Our Baggage Rules and Restrictions policy is further detailed in our General Conditions of Carriage.

Content Restrictions

Baggage

Certain items can endanger the safety of an aircraft or the people on board. That's why transporting them as hand baggage or checked baggage may be prohibited or restricted.

These items may include everyday consumer items such as batteries, or certain cleaning products. Sometimes an exception can be made for passengers, provided they apply to Air Belgium for prior approval.

For more information about Dangerous Goods, please contact [email protected]

Prohibited on board

Baggage of any kind may not contain items which are:

  • Likely to endanger the aircraft, people or property
  • Likely to be damaged by air carriage
  • Unsuitably packed
  • Forbidden by any applicable law, regulation or order of any State to be carried from, into or over its airspace
  • Unsuitable for air carriage due to its weight, size or nature
  • Gas cylinders - Flammable liquids - Organic peroxides - Toxic substances - Radioactive materials
  • Corrosives
  • Explosives
  • Flammable solids
  • Oxidising material
  • Infectious substances
  • Magnetised materials
  • Any other dangerous goods (incl. asbestos, dry ice, engines)
  • E-bike/hoverboard/segway/self-balancing wheels

Security restrictions and safety regulations prohibit the carriage of battery powered vehicles such as e-bicycles, hoverboards, self-balancing wheels and segways. These are not accepted in the cabin on Air Belgium aircraft. These battery powered vehicles can, however, be transported as cargo.

Not permitted in checked baggage

Your checked baggage may not contain:

  • Fragile items
  • Valuable items
  • Dangerous goods
  • Perishable items
  • Food
  • Fine arts pieces
  • Cash money
  • Keys
  • Personal electronic devices
  • Negotiable debts of any kind
  • Medicine
  • Samples
  • Working documents
  • ID, passport or any similar documents
  • Explosives and incendiary substances and devices
Spare lithium batteries and power banks

Spare batteries and power banks must be removed from baggage before check-in as they are only allowed in the cabin.

E-cigarettes

Electronic smoking devices must be carried in your hand baggage. They are not allowed in the hold. Their use is not permitted on board.

Important:

For safety reasons we ask our passengers to carry all large Portable Electronic Devices (PED's) such as a tablet or laptop in the hand baggage as they contain lithium batteries which pose a fire risk. When these devices are carried in the cabin our trained cabin crew is able to supervise all devices and react on the situation.

However if it should be necessary to transport your large PED's in the hold please make sure:

You device is completely switched off and effectively protected from accidental activation. To ensure the device is never powered on during its transport, any application, alarm or pre-set configuration that may activate it must be disabled or deactivated.

Your device is protected from the risk of accidental damage by applying suitable packaging or casing or by placing it in a ridged bag protected by adequate cushioning (e.g. clothing).

Your device may not be packed in the same baggage together with flammable material (e.g. perfumes, aerosols, etc.).

Not permitted on hand baggage

Your checked baggage may not contain:

  • Fake or real guns, firearms and other devices that discharge projectiles
  • Stunning devices
  • Objects with a sharp point or sharp edge (e.g. scissors, pocket knives)
  • Work tools that could cause harm
  • Blunt instruments (e.g. baseball bat)
  • Explosives and incendiary substances and devices
Excess amount of liquids, gels or spray substances

International security rules apply for carrying liquids and gels in your hand baggage. A maximum amount of 1 litre, divided into individual containers of no more than 100ml each.

What you can bring on board:

  • Baby food to be consumed during the flight
  • Medicines to be taken during the flight, provided you have a prescription or an attending physician's statement
  • Special diet foods to be consumed during the flight

Lithium powered batteries (ion or metal)

Lithium batteries can generate a great amount of heat if short circuited, or could catch fire if damaged, improperly designed or improperly assembled.

Whether lithium(-ion and metal) batteries and devices powered by lithium(-ion and metal) batteries are allowed on board depends on the watt-hour rating of the battery and the configuration (i.e. are batteries being used in equipment or carried as spare batteries).

Please check the table to find out the Watt Hour rating of your batteries:

Batteries over 160Wh are never accepted as carry-on baggage and can only be transported as cargo.

Battery powered vehicles

Due to security restrictions and regulations we do not accept battery powered vehicles (bicycles, hoverboards, Segway's) as normal sports equipment. Battery powered vehicles can be transported as air cargo and processed as such.

Accepted items requiring prior approval

If you wish to bring the following items on board, you must obtain prior approval from Air Belgium by contacting [email protected]

  • Lithium batteries
  • Avalanche rescue backpack and life jacket
  • Arms and ammunition
  • Electrical powered mobility aid
  • Dry ice
  • Gas cartridges

For more information about our conditions for the carriage of Dangerous Goods, please visit this link.

Outsized items

Baggage

If you are travelling with a sport equipment, be relaxed you can find all the necessary requirements below.

You may keep a small item of sports equipment, such as a tennis racket or helmet, with you in the cabin. This is included in your free hand baggage allowance, provided that it fits in the overhead compartment or under the seat in front of you.

All sports equipment that exceeds cabin baggage size limits must be transported in the hold of the aircraft. Sports equipment is accepted by Air Belgium subject to certain conditions, and for an additional charge.

Book your sport equipment in the hold

Please reserve a space in the hold for all sports equipment, at least 48 hours before your flight's scheduled departure time.

For more information please check out our special conditions and rates below.

Forbidden items

Personal motorised vehicles

Due to security restrictions and safety regulations, personal motorised vehicles such as hoverboards, Segways and self-balancing wheels are forbidden on flights due to the large lithium batteries they contain. For safety reasons, these items will not be accepted on board - either in the cabin or the hold.

Battery powered vehicles

These are subject to Dangerous Goods Regulations and can only be transported on our flights via our cargo division.

Select your sport equipment

Remarks:

If your sport equipment exceed the maximum weight and size limitations, it has to be transported via our Cargo service.

All transport of hunting weapons, sport rifle and ammunition must be declared no later than 7 days prior to your flight.

Musical instrument

Baggage

Small instruments as hand baggage

Small musical instruments can be carried as cabin baggage, provided they are within the cabin baggage size and weight limits.

They must be small enough to be safely stowed in the overhead locker, or under the seat in front of you.

Musical instruments smaller than 115x45cm, such as a guitar or violin, are considered a standard baggage item and so are included in your hand baggage allowance. In this case, you may not transport any additional hand baggage item.

Bigger instruments in the cabin

If the instrument is larger than the permitted cabin baggage size, for example a cello, and you wish to carry it in the cabin, you will need to buy an extra seat for your instrument, at the regular fare.

For safety reasons, this extra seat for your instrument is always a window seat.

The extra seat must be booked in advance, no later than 48 hours before your flight. Please contact our Call Center.

The extra seat for your instrument does not include any baggage allowance.

The instrument must weigh no more than 50kg with a maximum dimensions of 90 x 50 x 40cm

Instruments in the hold

If the musical instrument exceeds the limits for the cabin or for an extra seat, it must be transported in the hold. Drums or a double bass are examples of items that are carried in the hold rather than on an extra seat in the cabin.

The maximum weight for an instrument in the hold is 32kg and the maximum length is 300cm. There is an extra fee to pay for this service. Please contact our Call Center.

Please note:

Musical instruments should be stored in hard cases with rounded edges.

Please arrive early at the airport and allow for extra check-in time if you are travelling with a musical instrument. Then, we request that you present yourself early at the gate in order to notify our team and to be pre-boarded.

It is important that you pack your instrument carefully. All care will be taken when handling your instrument, but Air Belgium accepts no liability for any damage.

Fees

Mishandled baggage

After the flight

Is your baggage delayed or damaged ?

We sincerely apologise for any delay in delivering your baggage or for damage to your luggage.

If your baggage has been delayed despite our best care and attention, we will do everything we can to return it to you as quickly as possible.

Please read the information below and if you still have questions, contact our Call Center

Delayed baggage

If your baggage was not delivered to you upon arrival we advise you to report it immediately to the the baggage service at the airport. You will be invited to fill in a claim form and the baggage service will provide you with a reference number (10 characters i.e. CRLKF00001) linked to your report of loss.

To follow your Lost & Found declaration status you may consult the following link and access your report by entering your family name and reference number (10 characters i.e. CRLKF00001).

The baggage service team will do their best to locate your baggage and will keep you frequently updated about the status.

Damaged baggage

We advise you to report all damage immediately to the baggage services at the airport or you can file a claim online within 7 days after the arrival of your flight by completing the online declaration form and providing us all details regarding your baggage.

Our baggage service team will help you further and make sure you receive the correct compensation. When filing a claim, please include invoices, bank statements and purchase receipts to prove the value of your baggage and send us photos of the damage.

Missing Items

Important:

If items are missing from your checked in baggage, it is mandatory that you contact our baggage services desk to declare the loss before leaving the airport, otherwise we cannot accept liability.

Air Belgium cannot be held liable for any items stolen from your hand luggage.

We can never accept liability for the following items:

  • fragile or perishable items
  • statues and art items
  • business documents
  • negotiable papers
  • precious metals
  • computers, personal electronic devices
  • cameras
  • jewellery
  • medication
  • mobile phones
  • other identification documents
  • food
  • money
  • passports
  • keys

It is required to send your claim within 7 days after arrival and it must include:

  • A list of all missing items
  • Invoices, bank statements, proof of purchase and a declaration of the value of missing items
  • Your ticket or boarding pass
  • Your baggage receipt
  • The reference number from the Property Irregularity Report completed at the airport

Lost property

If you have lost any items at the airport or on board the aircraft, please contact the baggage services at the airport.

Contact baggage services

Brussels South Charleroi Airport

Lost & found desk
Location: Arrival hall
Opening hours: 5h30 - 0h00
Phone: +32 71 251 435
Email: [email protected]

Aéroport de Pointe-à-Pitre Le Raizet

Lost & found desk 
Phone: +33 590 211 266

Aéroport international Martinique Aimé Césaire

Lost & found desk
Opening hours: 7h00 - 22h00
Phone: +33 596 421 995